FAQ
US SHIPPING INFORMATION
DO YOU SHIP TO THE UNITED STATES?
Yes. We continue to ship to the U.S. via DHL Express to ensure fast and reliable delivery.
WHY ARE THERE NEW CUSTOMES DUTIES ON MY ORDER?
Effective August 29, 2025, low-value duty-free (“de minimis”) treatment has been suspended by U.S. authorities.All shipments from Portugal to the United States may be subject to duties/taxes and admissibility requirements, regardless of order value. Orders are shipped on a DAP (duties & taxes unpaid) basis unless stated otherwise; you are responsible for any charges collected by U.S. Customs and/or the carrier upon delivery. Failure to pay may result in the package being held or returned; original shipping and any return fees are non-refundable.
HOW MUCH WILL THE DUTIES BE?
The amount depends on your order value, the type of product, and U.S. customs regulations (based on HS codes). Unfortunately, we cannot calculate the exact amount in advance.
HOW LONG WILL DELIVERY TAKE?
DHL Express typically delivers within 3–7 business days after dispatch, depending on your location.
WHAT IF I REFUSE TO PAY THE DUTIES?
If duties and taxes are not paid, your package may be returned to us. In such cases, shipping costs and any return fees cannot be refunded.
Shopping Information
What will I receive when ordering from your shop?
A high-quality, detailed figure printed in 12K resolution with gray Anycubic resin. (see product images for reference)
Are the printed figures Unpainted?
We carefully remove supports a before shipping. You might need to do some light sanding in additional areas.
All figures come fully UV-cured so they're safe to handle.
Do you offer commission services?
Absolutely! We're excited to help bring your custom projects to life. We offer a comprehensive range of commission services, including:
3D Printing of Existing Models: If you already have an STL file for a figure or model you'd like to have printed, we can certainly print it for you.
Painting Commissions: If you have a model you'd like professionally painted (whether it's one we print for you or one you send to us), our skilled artists can provide custom painting services to meet your special requests.
Order & Cancellations
Can I cancel my pending order?
Once production is underway, you can check your order status in your account to see if your order is still eligible for cancellation.
Order Status: Queued
You can cancel your order via E-Mail or Discord and receive a full refund
Order Status: Printing
Your order entered production. A cancellation is still possible, but we keep a 30% re-stock fee of the purchase price.
Order Status: Painting
Your order entered painting production. A cancellation is still possible, but we keep a 60% re-stock fee of the purchase price.
Order Status: Dispatched / Sent
Your order can't be cancelled anymore, it's been dispatched.
What is the shipping cost to my location?
Shipping costs are calculated automatic during checkout.
Are all taxes included in the shipping cost?
No. Any import taxes, duties, or customs fees that might be required by your country are your responsibility as the buyer.
Always keep an eye on your tracking so you do not miss any important notifications.
Is it possible to mark my shipment as a gift?
Unfortunately, no. For legal and insurance reasons, we must declare the correct value of the item on all shipping documents. Given the significant time and effort invested in each piece, accurately declaring the value is crucial for ensuring proper compensation can be claimed (protecting both you and us) should any issues arise during transit.
What should I do if my statue is lost or damaged during shipping?
Every shipment is sent with full tracking and insurance to safeguard both buyer and seller. Although issues like loss or damage are rare, they can occur. Please monitor your tracking details for updates. If your package arrives with visible damage or looks like it has been tampered with, be sure to take photos and document everything thoroughly. This will help ensure a smooth process for any potential insurance claim.
In case of damages we sent replacements free of charge.
Returns
Can I return my order?
If you are a consumer purchasing from within the EU or UK, you have the legal right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period starts on the day you (or a third party indicated by you, other than the carrier) receive the goods.
To exercise your right, you must notify us clearly (e.g. by email or post) before the withdrawal period expires. You may use the standard withdrawal form provided by law, but this is not mandatory.
If you withdraw, we will refund all payments received from you, including the cost of standard delivery (but not additional costs for express/alternative shipping), within 14 days of receiving your returned goods or of you providing proof of return, whichever comes first.
Refunds will be made using the same payment method you used for the order, unless you agree otherwise. No fees will be charged for the refund.
You must return the goods to us without undue delay and in any event within 14 days from the day you notify us of withdrawal. You will bear the direct cost of returning the goods unless we state otherwise.
Once we confirm that the product arrived without any damage, we will issue the refund.
You may handle the goods only as necessary to establish their nature, characteristics, and functioning. Any diminished value resulting from handling beyond this may be deducted from your refund.
Are there any exceptions to my right of withdrawal?
Yes. The right of withdrawal does not apply to:
Goods made to your specifications or clearly personalized
What if my product arrives defective or damaged?
If your item arrives defective or damaged, please contact us within 3 days of delivery with details and photographs. Where the product is confirmed defective, you are entitled to a repair, replacement, or refund, in accordance with consumer protection laws.
Painting Information
How can I order a painted statue?
We create each one specifically upon request. Because we do not want to limit your ability to make an order with us, painted options are always available.
This sometimes leads to uncertain delivery times, but we appreciate your constant understandig for it!
Can I see the progress of a painting order?
Once your order starts the painting step you'll be notified and asked how and if you want to receive bi-weekly (twice a week) image updates on your order.
Will my statue be assembled when it arrives?
Assembly depends on the statue's size. Smaller models generally arrive mostly put together, though sometimes small parts are packed separately for safety during shipping.
These parts are designed to easily slot into place (using magnets, small rods, or shaped pegs) without needing glue. However, you can use glue for extra sturdiness if you prefer
Larger statues (1:6 Scale or above) will feature more extensive use of magnets and are very easy to assemble.
We include a small tube of glue with every order!
Can I see progress pictures of other painted orders?
We’ll always be posting painting progress updates on our Instagram page.
https://www.instagram.com/studioexp28
What if I am not satisfied with the final painted statue?
Please always be very clear about any special requests from the beginning. You can always message us!
We are generally willing to consider making small adjustments to the finished piece if necessary.
However, please remember that because these are custom-commissioned artworks, we cannot offer refunds once work on your project has finished.
How do I start painting by myself?
1. MiniaturesStart with our resin figures. They're the best. We don't say so, our customers do!
2. Acrylic PaintsUse paints made for miniatures — they’re thinner and more pigment-rich than craft paints.
Recommended brands:
• Citadel (Games Workshop)
• Vallejo
• Army Painter
Start with basic colors: black, white, red, blue, yellow, brown, silver, and a flesh tone.
3. BrushesGet a few good-quality synthetic or sable brushes:
• Detail brush (size 00 or 0)
• Standard brush (size 1 or 2)
• Drybrush (flat or round, stiff bristles)
Don’t overspend early — you can upgrade later.
4. PrimerEssential for paint to stick properly.
Use spray primer or brush-on primer in white, black, or grey.
• White – for bright, vibrant colors
• Black – for darker, grittier tones
• Grey – a safe middle ground
5. Water Pot & Paper TowelsRinse your brushes regularly and dry them gently to preserve shape.
6. PaletteUse a wet palette to keep paints from drying too fast (easy DIY: wet sponge + parchment paper in a shallow container).
7. LightingUse a desk lamp with daylight (cool white) bulbs for accurate color perception.
8. Sealer/VarnishOnce painted, protect your minis with a matte spray varnish (e.g., Testors Dullcote or Army Painter Anti-Shine).
Optional (But Useful)• Hobby Knife & Clippers – for cleaning and assembling models.
• Super Glue or Plastic Cement – for assembling multipart minis.
•Magnifying Glass or Headband Magnifier – for tiny details.
• Miniature Holder – or use a wine cork or bottle cap with blu-tack for stability while painting.
Tips for Getting Started• Thin your paints slightly with water – multiple thin coats are better than one thick one.
• Start simple – prime, base colors, a wash for shading, then drybrush for highlights.
• Practice on cheaper minis first before painting your favorite characters.
• Take breaks and have fun – improvement comes with time and patience.
Safety Information
What do I need to be aware of?
• Warning: This product contains small parts and is not suitable for children under 14 years old. Keep out of reach of young children. Adult supervision is required during assembly.
•Choking Hazard: Small parts can be a choking hazard. Never put figures or parts in your mouth.
•Sharp Points & Edges: Handle with care. Some figures may have points or edges. If a part breaks, discard it carefully to avoid injury from sharp edges.
•Material Information: This figure is 3D printed using Standard Photopolymer Resin. The cured resin is completely non-toxic and safe to touch. However, if you're sanding your parts, use a mask to avoid inhaling epoxy dust.
•Assembly: Do not force parts together. If using glue, ensure it is appropriate for the materials and use in a well-ventilated area.
•Paint & Finishing: This figure is unpainted. If you choose to paint it, use non-toxic paints and sealants. However, it is not intended for chewing or ingestion.
•Care & Storage: Store figures in a cool, dry place away from direct sunlight and extreme temperatures. Avoid rough play or dropping, as this can cause breakage. Dust gently with a soft cloth.
•Disclaimer: Monka Studios is not responsible for any injuries or damages caused by improper use, assembly, or handling of this product.
Need more help?
If you have an issue or question that requires immediate assistance, you can click the button below to contact us.